Call Verification is a procedure employed by commercial security systems aimed at reducing false alarms and ensuring that emergency responses are dispatched for genuine incidents. This process involves the monitoring center making a direct phone call to the premises or designated contact person(s) when an alarm signal is received. The purpose of this call is to verify the nature of the alarm—whether it is a true emergency requiring immediate attention or a false alarm that can be disregarded.

During call verification, the monitoring center will attempt to establish communication with someone at the alarmed location or a designated representative who can confirm whether the alarm was triggered by an actual threat or by mistake. If the call confirms a real emergency, the monitoring center will proceed to notify the appropriate emergency services. Conversely, if the alarm is verified as false, no emergency response will be initiated, thus saving valuable resources and avoiding potential fines associated with false alarms.

Call verification serves several key purposes:

• Minimizes False Alarms: By confirming the nature of the alarm before dispatching emergency services, call verification significantly reduces the number of false alarm dispatches.
• Ensures Rapid Response to Real Threats: Verifying the alarm allows for a swift emergency response when a real threat is confirmed, ensuring that help is on the way as quickly as possible.
• Enhances Security System Efficiency: It helps maintain the integrity and reliability of the security system, ensuring that emergency services are available for genuine emergencies.

Call verification provides an added layer of verification to enhance the accuracy and reliability of commercial security alarm responses. By leveraging call verification, security alarms ensure that your business is protected efficiently, minimizing disruptions caused by false alarms and ensuring a rapid response when it truly matters. Contact HRSS today to learn more about our comprehensive commercial security solutions and how call verification can benefit your business’s security strategy.